CONNECTING FANS TO ARTISTS FOR OVER 30 YEARS
Ticketmaster has been operating in its current form in Australia since 1995 and in New Zealand since 2005. Recognised as a market leader in the ticketing and entertainment industry, the business is constantly investing in technology and innovation and has a commitment to deliver world class service across the sector. Ticketmaster is a popular and trusted destination for tickets, offering retail and marketing support to hundreds of clients every year.
With local offices in Melbourne, Sydney, Brisbane, Perth, Adelaide and Auckland, Ticketmaster brings to its clients advanced entertainment ticketing, ecommerce and access control solutions. Ticketmaster sells thousands of tickets for sport, music, performing arts, theatre, comedy and attractions and offers its clients access to the very best in retail ticketing services and box office systems solutions.
YOUR LOCAL KEY CONTACTS
Rob has been involved in the entertainment industry for more than 28 years and has become a permanent feature and character in the industry. Rob has a unique understanding of working with international and national promoters and agents and is responsible for driving business into Ticketmaster venues via his strong relationships with key personnel. He is the liaison between promoters, producers and venues on a local and international level and works hard on behalf of Ticketmaster clients.
Mark is responsible for developing strategies to acquire and retain business in Australia and New Zealand, and is also responsible for overseeing the delivery of client facing technology and products ranging from single ticketing to membership. With more than 20 years’ experience in the entertainment and ticketing industries, Mark’s dedication and expertise is evident to all who work with him and he is an integral part of Ticketmaster’s senior management team.
Warwick has management responsibility for Australian State Managers and General Manager New Zealand with a focus on ensuring operational delivery and performance, stability, consistency and providing the highest levels of client satisfaction, client profitability, client retention, and new revenue growth. Warwick brings a wealth of experience to the position, having spent 20 years in the Venue Management and Hospitality industries prior to joining Ticketmaster in 2011.
Justin leads the Ticketmaster New Zealand team which encompasses more than 80 full and part time staff members and includes the management of the events, finance, IT, Distribution and Contact Centre. Justin is responsible for delivery of service and procurement of new business in New Zealand. He has extensive experience in ticketing and knowledge of the local market as well as key relationships in the local industry.
Keely Brewster is responsible for the acquisition of new clients in Australia and New Zealand and is fundamental in communicating with new and existing clients. With more than 20 years' experience in the ticketing and entertainment industry, Keely has established relationships with many of the industry's key stakeholders and brings a great deal of knowledge and ticketing expertise. She develops strong relationships and is a key contact for new partners.
Ben's responsibilities include business development through corporate sponsorships and brand partnerships as well as driving incremental value for clients via offerings such as Platinum and corporate Gift Card programs. Ben also has a focus on connecting major local and international brands to live entertainment and has successfully secured key partnerships to maximise ticket sales for the benefit of Ticketmaster's clients.
Nathan Crook is the Marketing and eCommerce Manager for Ticketmaster in Australia and New Zealand. He has an extensive background in multimedia, eMarketing and database management and brings a great deal of knowledge and experience to the role. Nathan is responsible for leading a team of dedicated marketing professionals in strategy, promotions, communications, market analysis and CRM/database applications.
Jamie manages all operational aspects associated with Ticketmaster’s membership and CRM platform, which is used by many of Australia's leading AFL, NRL and A-League clubs. He is responsible for the configuration, migration, and operations of more than 35 ticketing databases and has extensive knowledge of the key deliverables required from a CRM database and advanced ticketing solution to help maintain and drive seasonal ticketing retention and acquisition.
Michelle manages the Group Sales departments in Australia and New Zealand and is responsible for the overall delivery and growth of the extensive databases. Ticketmaster’s internal group bookings department aims to proactively promote events of interest to our extensive groups database, which includes a large range of bookers.
Truly international – dedicatedly local
Ticketmaster Australia and Ticketmaster New Zealand are part of Ticketmaster International. We operate in 20 global markets with local eCommerce sites, servicing more than 230+ million customers per year. We engage with 1 million fans across social media platforms every day, and those who wish to pop in, we serve them through 4000+ outlets. Our 400+ customer service professionals in 12+ call centres have already spoken to 1.6million FANS this year!
Ticketmaster is a Live Nation Entertainment, Inc company.
About Live Nation
Live Nation Entertainment (NYSE-LYV) is the largest live entertainment company in the world, consisting of five businesses: concert promotion and venue operations, sponsorship, ticketing solutions, e-commerce and artist management. Live Nation seeks to innovate and enhance the live entertainment experience for artists and fans: before, during and after the show.
In 2009, Live Nation sold 140 million tickets, promoted 21,000 concerts, partnered with 850 sponsors and averaged 25 million unique monthly users of its e-commerce sites. For additional information, visit www.livenation.com/investors.