Ticketmaster has been operating in its current form in Australia since 1995 and in New Zealand since 2005. Recognised as a market leader in the ticketing and entertainment industry, the business is constantly investing in technology and innovation and has a commitment to deliver world class service across the sector. Ticketmaster is a popular and trusted destination for tickets, offering retail and marketing support to hundreds of clients every year.

With local offices in Melbourne, Sydney, Brisbane, Perth, Adelaide and Auckland, Ticketmaster brings to its clients advanced entertainment ticketing, ecommerce and access control solutions. Ticketmaster sells thousands of tickets for sport, music, performing arts, theatre, comedy and attractions and offers its clients access to the very best in retail ticketing services and box office systems solutions.


Rob D'Orazio
National Promoter Relationship Manager

Rob has been involved in the entertainment industry for more than 28 years and has become a permanent feature and character in the industry. Rob has a unique understanding of working with international and national promoters and agents and is responsible for driving business into Ticketmaster venues via his strong relationships with key personnel. He is the liaison between promoters, producers and venues on a local and international level and works hard on behalf of Ticketmaster clients. 

Mark Heaton
General Manager - Sales and Business Development

Mark is responsible for business development in Australia and New Zealand as well as the overall delivery of client services in our market. As one of Ticketmaster’s most senior ticketing professionals, Mark manages large teams across two markets and has developed strong relationships with many promoters, venue/event managers and industry experts, which assists him to deliver client services and grow the business.

Warwick Langworthy
General Manager - Client Services

Warwick has management responsibility for Australian State Managers and General Manager NZ with a focus on ensuring operational delivery/ performance, stability, consistency and providing the highest levels of client satisfaction, client profitability, client retention, and new revenue growth. Key functional management responsibilities include Major Event Operations, Groups and Event Programming. Additional key responsibilities include strategic planning and development of policy to support Ticketmaster’s key objectives including revenue growth, driving ancillary revenue, realisation of cost efficiencies and enhancing technology.

Justin Pule
General Manager - New Zealand

Justin leads the Ticketmaster New Zealand team which encompasses more than 80 full and part time staff members and includes the management of the events, finance, IT, Distribution and Contact Centre. Justin is responsible for delivery of service and procurement of new business in New Zealand. He has extensive experience in ticketing and knowledge of the local market as well as key relationships in the local industry.

Keely Brewster
State Manager - Victoria / Tasmania

Keely Brewster is responsible for the acquisition of new clients in Australia and New Zealand and is fundamental in communicating with new and existing clients. With more than 20 years' experience in the ticketing and entertainment industry, Keely has established relationships with many of the industry's key stakeholders and brings a great deal of knowledge and ticketing expertise. She develops strong relationships and is a key contact for new partners.

Paul Kelly
Commercial Development Manager

Paul is responsible for the overall management of Ticketmaster's key strategic partners. This includes revenue growth via creation and selling of branded, high-impact marketing programs for venues, promoters and strategic partners, across a variety of different categories. Paul also has a focus on connecting major local and international brands to live entertainment in an effort to maximise ticket sales for the benefit of Ticketmaster clients.

Nathan Crook
General Manager - Marketing

Nathan Crook is the General Manager, Marketing for Ticketmaster in Australia and New Zealand. He has an extensive background in multimedia, eMarketing and database management and brings a great deal of knowledge and experience to the role. Nathan is responsible for leading a team of dedicated marketing professionals in strategy, promotions, communications, market analysis and CRM/database applications.

Jamie Haebich
Advanced Product Consultant

Jamie manages all operational aspects associated with Ticketmaster’s membership and CRM platform, which is used by many of Australia's leading AFL, NRL and A-League clubs. He is responsible for the configuration, migration, and operations of more than 35 ticketing databases and has extensive knowledge of the key deliverables required from a CRM database and advanced ticketing solution to help maintain and drive seasonal ticketing retention and acquisition.

Michelle Inskip
National Group Sales Manager

Michelle manages the Group Sales departments in Australia and New Zealand and is responsible for the overall delivery and growth of the extensive databases. Ticketmaster’s internal group bookings department aims to proactively promote events of interest to our extensive groups database, which includes a large range of bookers.  

Oliver Smith
Sales & Client Services Manager - TicketWeb

With extensive experience in ticketing and artist services, Oliver joined Ticketmaster Australasia in 2017 to manage the launch of TicketWeb in local markets. Oliver will oversee the rollout of TicketWeb in Australia and New Zealand, introducing clients to the new, intuitive self-service system that provides them with full control of their shows. 

Simon Shapiro
Business Development - Universe

Simon brings a wealth of expertise to Universe in Australia/New Zealand, having worked in the San Francisco Universe office managing major accounts such as Red Bull. His current role sees him rollout Universe’ bespoke technology to this new market with a focus on business development and client management.

Kane Kete
Artist Services Manager

Kane is responsible for delivering a number of initiatives such as the Verified Fan solution, which empower artists to give them greater control over their ticketing. With extensive experience at both Live Nation and Ticketmaster Australia and New Zealand, Kane’s current role is a continuation of the company’s commitment to working closer with artists. Kane will work with promoters, managers and agents in Australia and New Zealand in order to maximize opportunities and deliver successful campaigns for artists.

Truly international – dedicatedly local

Ticketmaster Australia and Ticketmaster New Zealand are part of Ticketmaster International. We operate in 20 global markets with local eCommerce sites, servicing more than 230+ million customers per year. We engage with 1 million fans across social media platforms every day, and those who wish to pop in, we serve them through 4000+ outlets. Our 400+ customer service professionals in 12+ call centres have already spoken to 1.6million FANS this year!

Ticketmaster is a Live Nation Entertainment, Inc company.

About Live Nation

Live Nation Entertainment (NYSE-LYV) is the largest live entertainment company in the world, consisting of five businesses: concert promotion and venue operations, sponsorship, ticketing solutions, e-commerce and artist management. Live Nation seeks to innovate and enhance the live entertainment experience for artists and fans: before, during and after the show.

In 2009, Live Nation sold 140 million tickets, promoted 21,000 concerts, partnered with 850 sponsors and averaged 25 million unique monthly users of its e-commerce sites. For additional information, visit